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Better Communication. Delivered.

Communication finally made easy! Custom built for PointClickCare, CareLoop simplifies family communication, saving the care team time so they can focus on what matters most – providing exceptional patient care.

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Free eBook: Careloop’s Guide to Communication Excellence for
Patient-Centered Care 


Improve Family Experience

Reinvent the family experience with an intuitive & easy to use communication channel.

  • Effectively engage family with intuitive & easy to use app
  • Proxy can invite other family members on the contact list via email or an easy to use QR code
  • Patient proxy can communicate directly with the care team
  • Families receive increased touch points & vital data related to their loved one’s care
  • Differentiate your facility as family members sing your praises in the community

Streamline Communications

Save time through automated and streamlined communications with the entire family. Back & forth missed calls and redundant conversations are a thing of the past.

  • One message disseminated to all invited to care feed
  • Real-time updates (e.g., medications, immunizations, etc.)
  • Automated resident and family surveys
  • Community wide broadcast messaging

Secure Communication Channels

CareLoop provides a safe, HIPAA-compliant, and secure platform for all communications, whether between the care team or with the family.

  • HIPAA compliant & secure communications
  • Control access and read/write capability
  • Private channel for care team communication
  • Private channel for family communication
  • Detailed audit log of all messages
  • Mandatory 2-factor authentication

On-The-Go Access

Meets family and providers where they are at, whether on the go via mobile applications, the web, or directly from within PointClickCare.

Tailored for Your Facility

Not all facilities are the same. CareLoop allows you to tailor its platform to meet your facility’s needs and align with your clinical processes.

  • Craft the experience you want patients and their families in your facility to have
  • Create provider & organizational templates for quick and easy communications.
  • Patient clinical summary provides family with access to timeline of events, immunizations, and medications administered.
  • Improve efficiency and save time by streamlining communication with your patients family & loved ones – decreasing redundant conversations.

Easy to use toolbar

Easy to use toolbar for communications with your team and patients


Call out providers

Call out to specific providers to ensure your communication gets to the right care team member


Create templates

Create templates and share them across your team for frequent communications


Track delivery

Monitor and track delivery of communications through read receipts


Provider & Family Chat

Clear, delineated, communication channels for patient, family and care team


Customized tags

Customized tags for each communication


Detailed analytics

Detailed analytics to monitor every interaction


Seamless PointClickCare Integration

Through real-time integration, important patient and family information is readily available within the CareLoop platform.

Single Sign-On

Launch CareLoop and sign in using your PointClickCare credentials.

Events Calendar

Keep family members informed about programs and upcoming events for their loved ones.

Patient Demographics & Contact Lists

Real-time access to all patients seen by your facility. Every contact currently in the patient’s record is pulled into the Family list and can be invited to participate, creating one place for the care conversation.

Clinical Summary

Empower families with important access to data such as the immunization history, a comprehensive medications list, and full accounting of their loved one’s timeline at your facility.

Free Consultation for Streamlining Resident-Centered Communication

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